ImmersivePro, VirtualPro & Event App 

System Requirements

GENERAL REQUIREMENTS & GUIDANCE

It’s very easy to connect to our platforms, all you need is a computer, tablet or mobile device. No downloads are required and you can join direct from your browser.

In some circumstances businesses and organistaions deploy security software on compnay networks, devices and software. In this this scenario their can be some minor configuration required by your business IT department. This page is designed to provide the information requiremed to ensure everyonme in your otrganisation can connect trouble free.

The fastest way to check you can join with your computer is use our compatibility test page. When attending our events you will be streaming video and interactive 360 environments, which can be demanding on your computer or mobile device. The following guidance will help you get the best from your immersive virtual experience.

Close unwanted windows and Apps – including any other video conferencing Apps like Zoom or MS Teams as these can cause conflicts when accessing your camera and microphone.

• Close unwanted tabs in your Chrome browser – our platforms run direct from your browser and having lots of tabs open can use excessive memory which will effect your computers performance.

If you are presenting we advise the use of a microphone/headset, a smartphone earpiece with a mic will work fine. We do not recommend bluetooth devices as these sometimes have interference and can have connection problems.

If you are joining the event on camera you will need a Webcam. This will be built into your laptop, or if you have a desktop you may require a USB webcam.

A screen resolution of 1920 x 1080 or higher is recommended for the best experience. Go to System preferences > Display (Mac) or Start > Control Panel > Appearance and Personalization > Screen resolution (PC). Don’t worry! A lower resolution will still work ok.

SUPPORTED BROWSERS

Although our events are accessible across many devices and browsers for the best experience possible we recommend using the latest version of Google Chrome on a desktop or laptop computer.

  • Google Chrome version 55 and later (recommended)
  • Mozilla Firefox version 50 and later
  • Microsoft Edge (latest version)
  • IE is NOT recommended

BANDWIDTH REQUIREMENTS

  • Internet connection of 2 Mbps (up/down) or better (broadband recommended)

    OPERATING SYSTEM

    WINDOWS

    Microsoft® Windows 10®, 8.x®, or 7® SP1

    MAC

    Mac OS X v10.8 or higher Chrome v34+ (recommended for best performance).

    FIREWALL CONFIGURATION

    No special requirements are needed to access our platforms, however if you have a firewall the following ports need to be open:

    Web Server
    Allow https traffic on port 443
    IP: 95.211.205.246
    Signalling Server
    Secure websockets/wss traffic on port 443
    IP: 95.211.205.246
    Secure websockets/wss traffic on port 3000
    IP: 3.9.242.171
    Media Server API
    https traffic on port 443
    IPs: 95.211.76.183, 85.17.5.22
    Media Traffic
    OPTION 1 (BEST PERFORMANCE)
    Allow RTP Traffic TCP/UDP PORTS: 1024-65535
    IPs: 95.211.76.183, 85.17.5.22
    OPTION 2 (VIA A TURN/RELAY SERVER)
    Allow RTP Traffic TCP/UDP PORT: 443
    URI: turn.aquila-eu.wbcnf.net (or IP : 95.168.161.3 )
    NOTE: All signalling and mediaserver endpoints can be whitelisted via allowing wildcard domain *.wbcnf.net if the client firewall allows such a configuration
    URLs
    Procreation uses Cloudpresenter for audio/video communication, as well as opening the above ports please whitelist the following domain – https://app.cloudpresenter.com
    Email

    Automated emails for registration confirmation, password reminders etc. https://sendgrid.com

     

      HARDWARE REQUIREMENTS

      Please find below our basic hardware requirements for joining a virtual event. Although we test on laptops up to 6 years old a laptop or desktop up to 3 years old is recommended, with the following minimum specifications :

      • 2 GHz dual-core processor or better;

      • 4 GB of RAM (8 GB or more recommended);

      • An operating system such as Windows 10, Mac OS (the newest version recommended), Chrome OS, iOS, or Android;

      • Internet connection 2 Mbps or better (broadband recommended);

      • Built-in speakers and microphone, USB plug-in or professional broadcasting equipment;

      • A built-in camera, USB plug-in, or professional camera for broadcasting.

        MOBILE DEVICES

        ANDROID

        Chrome 34+,

        Firefox 65+,

        Edge 79+

        IOS

        Safari 9+

        Chrome 34+

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